Return and exchange policy

All products in our store are sourced through legitimate overseas channels. Some products are pre-order items. Once an order is confirmed and paid for, we do not accept unwarranted return, exchange, or refund requests.

However, our store understands that special circumstances may arise during the shopping process. Therefore, we adopt a case-by-case approach to protect the rights of both parties.

You may contact our store in the following situations, and we will handle them on a case-by-case basis:

Situations eligible for return or exchange:

1. The received product significantly differs from the order description (e.g., wrong model)
2. The product is damaged or has functional defects upon receipt

Situations not eligible for return or exchange:

1. Personal reasons (dislike, change of mind, wrong size ordered, etc.)

2. Product has been used or damaged by human error

3. No claim made within 3 days after receiving the goods

Due to products originating from different countries, different production batches, or adjustments for different sales markets, slight discrepancies in packaging design, label text, accessory details, or color shades may exist between the physical product and product images. This is considered normal and not a product defect.

The product images used by our store are for reference only. Actual colors may also vary slightly from the physical product due to shooting environment and screen display settings.

If the product has the minor discrepancies mentioned above, our store will not consider it a reason for return or exchange. However, if there is a clear and substantial discrepancy between the product and the order description, please feel free to contact us for a case-by-case follow-up.

Application Method

Please contact us via Instagram or WhatsApp, providing your order number, reason for the application, and relevant photos (if applicable). Our store will respond within 2 working days.

The exchanged item must be new, show no signs of use, and retain all packaging and tags. Applications without complete packaging will not be accepted.

Remarks

Our store reserves the right to make the final decision. All applications are based on good faith, and our store strives to provide fair and reasonable handling for every customer. Thank you for your understanding and support.